- Once the order is placed, we have NO CANCELLATION/ RETURNABLE/ EXCHANGE POLICIES!
- We don’t offer REFUND under any circumstances.
- If you have received a damaged/ defective or wrong product, please send the opening video over email to kumargroup987@gmail.com or WhatsApp on +91 9970074254 within 24 hours of delivery.
- Please ensure that the parcel opening video is from the beginning without any cuts or pauses.
- On receiving the video, your request will be reviewed and you will be notified for the approval of your request.
- After receiving the product, a fresh piece will be sent.
- In case of Product Unavailability, we will inform you and a credit voucher with a validity upto 12 months will be issued (no refund).
- An exchange request for a damaged/ wrong product without the opening video will not be taken into consideration.
- SALE products are NOT eligible for any kind of Return or Exchange.
- Below are the reasons that will not be considered for DAMAGE/DEFECT:
Colour variation from product photos.Minor imperfections like loose threads, crease marks, removable stains etc.Self inflicted damage to the product while trying on item.Customer’s dislike on product quality and preference.Please don’t open your parcel with scissors. Open the parcel with your hands only. We will not be liable if you damage it while opening.